Creating a ticket

Created by Daniel Bieberstein, Modified on Mon, 25 Sep 2023 at 11:26 AM by Andreas Dallner

Once logged in you can create a ticket by pressing one of the those two options

You can create the following kind of tickets:

  • Report an issue with Simplifier (including Mobile Client and hosting in our Simplifier Cloud)
  • Report an issue with Simplifier Community (if you have any trouble on our Community contents like documentation, knowledge base, course, etc.)
  • Request support. (Efforts will be booked against existing enabling contingents or billed according ANLB on quarterly hour basis)
  • Request instance update or new instance (if your instances are hosted on our Simplifier Cloud, you can use this form to request changes on the instances)

Select your case to proceed.

Please fill the required fields and provide a detailed description following our ticket guidelines.

Based on keywords in the subject you might get provided related articles that might help you to solve the problem.

Please note that the maximum attachment size is 20mb. If files larger than this need to be provided an upload link will be provided in the ticket itself.

Please note that if Simplifier AG is awaiting response from you regarding an issue you'll receive 2 notifications. If no feedback is given within 3 days after the second reminder the ticket will be closed automatically.

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