Simplifier Mobile Client Logs : Support Portal

In case of an error , please setup the following steps

Step 1 – Open the Settings View

The necessary settings for error reporting can be found on Android and iOS under Settings → Error Handling.

iOS Client

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Android Client

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Step 2 – Set Native Log Level to Verbose (for Android Devices only)

The Log Level Settings sets which type of logs are saved – by default only “errors” are saved. For the most accurate logs and best for error analysis, the value “Verbose” is best.

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Step 3 – Reproduce the Error

To ensure that the Logs contain all the relevant and qualified information, you should now reproduce the error again.

Step 4 – Send the error to your Key User Support

The error description must be filled out and the privacy policy must be accepted for this option to become active. A click on the button opens the default email client of the device. If several options are displayed, please use the configured email client.

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Step 5 – Sync the log back to the Simplifier Server (optional)

Sends the collected Logs to the registered Simplifier Backend and can be found under “Log & Monitoring” in the category “Mobile”.

If you don’t see the Messages in the Log, please ask your Administrator to set the Mobile Log Level to DEBUG or INFO.