Simplifier Mobile Client Logs

Created by Daniel Bieberstein, Modified on Fri, 10 Mar 2023 at 05:05 PM by Daniel Bieberstein

For detailed error reporting within our mobile client , it is necessary to produce and send qualified logs to your Simplifier Key User in your organization. In case of an error , please setup the following steps

Step 1 – Open the Settings View

The necessary settings for error reporting can be found on Android and iOS under Settings → Error Handling.

Android Client

iOS Client

Step 2 – Set Native Log Level to Verbose (for Android Devices only)

The Log Level Settings sets which type of logs are saved – by default only “errors” are saved. For the most accurate logs and best for error analysis, the value “Verbose” is best.

mobile_android_client_set_log_level_verbose_55

Step 3 – Reproduce the Error

To ensure that the Logs contain all the relevant and qualified information, you should now reproduce the error again.

Step 4 – Send the error to your Key User Support

The error description must be filled out and the privacy policy must be accepted for this option to become active. A click on the button opens the default email client of the device. If several options are displayed, please use the configured email client.

If a ticket already exists to which this log should be sent, the subject of the email must be changed to the following scheme:

“[Ticket#TicketNumber] Free text”

Example: “[Ticket#202010019500022] Android client crash”.

The recipient must be specified as “support@simplifier.io”.

The email including the attachment will be attached to the ticket and can be viewed by all participants in our support portal.

Step 5 – Sync the log back to the Simplifier Server (optional)

Sends the collected Logs to the registered Simplifier Backend and can be found under in the category “Mobile”.