For detailed error reporting within our mobile client , it is necessary to produce and send qualified logs to your Simplifier Key User in your organization. In case of an error , please setup the following steps
Step 1 – Open the Settings ViewStep 3 – Reproduce the Error
To ensure that the Logs contain all the relevant and qualified information, you should now reproduce the error again.
Step 4 – Send the error to your Key User Support
The error description must be filled out and the privacy policy must be accepted for this option to become active. A click on the button opens the default email client of the device. If several options are displayed, please use the configured email client.
Step 5 – Sync the log back to the Simplifier Server (optional)
Sends the collected Logs to the registered Simplifier Backend and can be found under in the category “Mobile”.
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